Aftersales and supply chain management in times of Corona

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The COVID-19 crisis has resulted in a global lockdown. Service professionals at OEMs across industries are facing with an unprecedented kind of “downtime”. They have made short-term actions to respond to the immediate challenge and manage continuity. But what comes next when the restrictions on public life will be gradually eased and lifted eventually?
Now is the right time to give thought to this phase. How to orchestrate the recovery of (service) organizations and (spare parts) supply chains from the COVID-19 pandemic? What are the learnings from operations in China, a country that is some weeks ahead in bringing Sars-CoV-2 under control.
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For registration, please simply forward this message with the word “REGISTRATION” to ISLA e.V.
Get connected
In cooperation with ISLA we are pleased to invite you to our COVID-19 Online-Seminar.
The Agenda
Welcome and opening remarks
Peter Rudzio, Managing Director Services & Parts at Claas (Harsewinkel, GER) and Executive Board Member of ISLA
Aftersales: The silver lining for manufacturing companies in turbulent times
Heather Ashton, Manufacturing Research Leader, Deloitte Research Center for Energy & Industrials (Boston, MA)
COVID-19 — Orchestrating the recovery of organizations and supply chains
Jim Kilpatrick, Global Supply Chain & Network Operations Leader at Deloitte Canada (Toronto, ON)
Activities during and after the shutdown for Service & Supply Chain — Experiences from China
Arkin Pariltan, Head of Lifecycle Solutions Greater China at Heidelberg (Shanghai, PRC)
Questions and Answers
Oliver Bendig, Lead Customer Service & Aftersales EMEA at Monitor Deloitte (Munich, GER) and Advisory Board Member of ISLA
We hope you are interested in joining ISLA’s Online-Seminar on 13 May.
For registration, please simply forward this message with the word “REGISTRATION” to isla@servicelogistics.info .
Once confirmed, you will be sent the link and login to our Online-Seminar prior to the event.
If you have any questions regarding ISLA or the upcoming Online-Seminar , please feel free to contact Ulf Nitz, Managing Director of ISLA e.V. .